We’re Hiring: Member Engagement Manager
T
he Greater Manchester Chamber (GMC) is looking for a Member Engagement Manager who’s passionate about people, thrives on relationship-building, and is ready to help our local business community grow and succeed. This is a high-energy, high-impact role perfect for someone who believes in the power of connection and knows how to turn relationships into results. The GMC is one of the leading non-profit and business advocacy organizations in the state of New Hampshire. As part of the GMC team, you will be driving the Chamber’s mission: bringing together community and business to enhance economic success and quality of life in Greater Manchester.
Are You a Connector at Heart?
Do you get energized by meeting new people, championing small businesses, and building meaningful community relationships? Are you the kind of person who loves making introductions, connecting the dots, and helping others shine?
If so, please keep reading.
The Member Engagement Manager is the front line of connection for our members – a trusted advisor, strategic matchmaker, and enthusiastic advocate for their success. This role partners with the Director of Membership & Sponsorship to grow and engage our membership base, ensuring businesses not only join but thrive within our Chamber community.
The Member Engagement Manager is part recruiter, part relationship manager, part event host – and all about people.
Specific Responsibilities
Collaboration with Director of Membership & Sponsorship
- Partner on strategic initiatives and benefit enhancements to increase the Chamber’s overall value and impact.
- Manage prospects and members in the Professional and Innovator tiers, while the Director of Membership & Sponsorship oversees the top four tiers.
Member Recruitment & Outreach
- Proactively identify and engage with prospective members through networking, referrals, community events, and digital channels.
- Craft compelling pitches that showcase the true value of membership — not just what we offer, but what it means.
- Lead new member on-boarding with warmth, clarity, and a personal touch (welcome emails, orientations, shoutouts, and check-ins).
Member Retention & Engagement
- Serve as the primary relationship manager for our small business members – connecting members with the right people, programs, and opportunities to make sure they feel seen, supported, and successful.
- Innovate new ways to engage and celebrate our members, especially during their first two years.
- Utilize social media platforms such as LinkedIn, Facebook, Instagram to engage audiences and promote organizational initiatives
- Drive annual renewal efforts and maintain high retention across member segments.
Program & Event Hosting
Lead events that bring members together and showcase their stories:
- Chamber 101 (new member orientation)
- Ribbon Cuttings
- Member Mingles, Office Hours, and Member Spotlights
- Professional development and educational sessions
- Special events and community activations (as assigned)
The Member Engagement Manager will also be at other Chamber and community events, building relationships and enhancing visibility with current and prospective members.
Committee Leadership
- Lead Membership Committee and Welcome Committee — energize volunteers and empower them to engage new and prospective members.
- Form task forces or special committees to support key initiatives when needed.
CRM & Data Management
- Keep membership database up to date; use data to identify engagement opportunities and track performance.
- Manage onboarding setup in CRM for new members in specific tiers (Professional and Innovator).
- Build prospect database and facilitate mass prospect communications.
Attributes for Success
- You love people. You build rapport quickly, ask great questions, and genuinely enjoy helping others succeed.
- You’re organized and goal-driven – you know the value of follow-through and follow up.
- You’re a natural communicator, both verbal and written.
- You’re proactive, creative, and excited to bring new ideas to the table.
- You’re comfortable navigating events, meetings, CRM systems, and spreadsheets – all in a day’s work.
- You thrive in dynamic environments and are ready to roll up your sleeves with a small-but-mighty team
Key Success Indicators
- Membership growth and increased visibility of the Chamber brand.
- A strong retention rate, especially among first- and second-year members.
- High levels of member satisfaction and engagement.
- A thriving, connected, and empowered business community.
Qualifications
- Bachelor’s degree in business, marketing, communications, or related field preferred.
- 2–5 years of experience in sales, business development, client success, or community engagement.
- Familiarity with creating content for social platforms, including LinkedIn, Facebook and Instagram
- Proficiency with CRM platforms and Microsoft Office. Experience with ChamberMaster/GrowthZone is a plus.
- Willingness to attend events outside of typical business hours (some morning and evening, rarely weekend)
Employee Benefits & Perks
- We offer a creative, innovative and rewarding environment that provides a once-in-a-lifetime opportunity to work with the key business and community leaders of New Hampshire. In addition, we are proud of the unique benefits and culture we provide for employees:
- Competitive salary of $50-55K, commensurate with experience
- Bonus compensation based on performance
- Hybrid work model: work remotely Monday and Friday, in-office Tuesday-Thursday
- Generous and flexible PTO
- Four-day work week throughout summer (every Friday off in July & August)
- Half day last Friday every month
- Health and dental coverage
- 401K retirement plan with employer matching through the national Association of Chambers of Commerce Executives
- An organizational culture that supports personal growth, learning and exploration
- A high-visibility role with unmatched opportunities to expand your professional network
- Deep job satisfaction from mission-driven work that strengthens our local business community
Ready to Join Us?
If you’re ready to make an impact, build lasting relationships, and be part of a mission-driven organization that supports local businesses, we’d love to hear from you.
Email resume and references to careers@manchester-chamber.org. No phone calls please.
